- bad UX
I got relatively far in the application section (without any major usability problems) but failed when entering the account holder (see picture below, Nr. 1) – please believe me that I entered the account holder according to the specifications. No idea what was going on there…
Eventually it worked, but the summary showed the very specific error message (see picture below, Nr. 2); of course, I knew immediately what to do… NOT!
The application could not be sent, so I sent an email with a screenshot to the trade office to ask what the error could be. And here it comes: The first mail I received was the one below, telling me that I could expect an answer in about 8 weeks – which made me laugh out loud for the first time.
After all, 10 minutes later a second mail actually came from a section head (!) saying: “Dear Mr. Bosenick, better download the registration form from the office’s website, fill it out, scan your ID and send it to the above postal address. Regards…” That made me laugh the second time and also cry a little. So much for the authorities’ digitalization strategy.