Remote Testing, User Research, Covid-19

Remote moderated testing: An alternative for face-to-face user research during COVID-19

The global impact of COVID-19 has impacted the way we live and work - the UX and market research industry is no different. But what can be done to ensure that we can continue to conduct user research to inform our client's development of products that provide their customers with exceptional experiences? One way of doing that is to encourage remote moderated testing whenever appropriate.

Pros and cons of remote moderated testing

uintent and all other companies of the resight global family are convinced that at a time when travel and face-to-face communication are viewed more as risks than benefits, remote moderated user research can help to continue capturing the necessary research data for your project. Managing Director Korey Johnson from our US team Bold Insight talks about some of the key points to consider when deciding whether to shift from face-to-face interviews to a remote-first mindset for your research needs during the next couple of months.

 

  Advantages of remote testing

  • Avoid cost and risk associated with travel
  • Typically more cost-effective than f2f research
  • Observe research live via any number of remote-viewing platforms
  • Works well for usability testing of websites and mobile applications
  • Works well for exploratory interviews
  • Can even work well to investigate current practices when paired with digital ethnography
  • Higher sample sizes are easier to achieve due to cost-effectiveness

  Disadvantages of remote testing

  • Qualitative data often not as rich
  • Participant engagement and adherence can be reduced
  • Does not work well for simulated-use testing of physical products
  • Professional research participants harder to control for
  • Less efficient in terms of higher no-show rates and data loss due to technical issues

 

Considerations for conducting remote sessions

  • Plan for more sessions than you need
  • Plan for more time between sessions and fewer sessions per day to allow for technical issues (on your side or the participant’s)
  • Be as diligent about the preparation for remote research as for any research
  • Take advantage of time zones to capture outside working hour participation
  • Unless the remote session is unmoderated, a note-taker should be used just as for an in-person session

 

 

 

General considerations for ongoing user research in times of COVID-19

While we are advocating for a remote-first mindset in general given COVID-19, we also work with many physical products and research objectives that don’t lend themselves well to such an approach. Where possible, we are counseling our clients to prioritize research that can be conducted remotely, but in many cases that flexibility just does not exist. We are committed to supporting our clients even in difficult times. uintent together with all companies of the resight global family will continue to conduct in-person user research with a number of common-sense adjustments:

  • Plan more sessions than needed (higher no-show rates)
  • Even easy recruits can become more difficult (increase compensation and lead time)
  • COVID-19 screening questions for pre-screeners as well as on-site protocols
  • Remote viewing for stakeholders to minimize the need for travel

By making these adjustments, we ensure our research can continue while keeping our team, our clients, and our vendors safe.

Author

Korey Johnsen

Korey Johnson Managing Director bei Bold Insight - dem US-Team der Resight Global-Familie. Korey hat 15 Jahre Erfahrung in der UX- und HF-Forschung. Korey ist ein mitwirkender Autor von Industriestandards, spricht häufig auf Konferenzen. Korey hat einen MS in Human Factors Psychology von der Universität Idaho.

Go back

Privacy settings

We use cookies on our website. Some of them are essential, while others help us to improve this website and your experience.
In this overview you can select and deselect individual cookies from a category or entire categories. You will also find more information about the cookies available.
Group Analyse
Name Google Analytics
Technical name _gat,_gtag_UA_120284862_1
Provider Google LLC
Expire in days 730
Privacy policy https://policies.google.com/privacy
Use Google cookie for website analysis. Generates anonymous statistical data on how the visitor uses the website.
Allowed
Group Essenziell
Name Contao CSRF Token
Technical name csrf_contao_csrf_token
Provider
Expire in days 0
Privacy policy
Use Serves to protect the website from falsification of cross-location inquiries. After closing the browser, the cookie is deleted again
Allowed
Group Essenziell
Name Contao HTTPS CSRF Token
Technical name csrf_https-contao_csrf_token
Provider
Expire in days 0
Privacy policy
Use Serves to protect the encrypted website (HTTPS) from falsification of cross-location inquiries. After closing the browser, the cookie is deleted again
Allowed
Group Essenziell
Name PHP SESSION ID
Technical name PHPSESSID
Provider
Expire in days 0
Privacy policy
Use PHP cookie (programming language), PHP data identifier. Contains only a reference to the current session. No information is stored in the user's browser and this cookie can only be used by the current website. This cookie is mainly used in forms to increase usability. Data entered in forms are e.g. B. stored briefly if there is an input error by the user and the user receives an error message. Otherwise all data would have to be re-entered.
Allowed
Group Essenziell
Name FE USER AUTH
Technical name FE_USER_AUTH
Provider
Expire in days 0
Privacy policy
Use Saves information of a visitor as soon as he logs into the frontend.
Allowed