TOOLS & SERVICES

We improve your customers' experience by supporting you with UX design and research tools

Gain competitive advantage by knowing what moves your users and how to improve their experience with your products and services. We help you to pick and utilize the best research and design tools from the UCD cycle.

Our portfolio across the development stages

EXPLORE & UNDERSTAND

Are you about to get started and want to know more about your customers and what really moves them? Make sure you have all pieces in place by doing explorative research and fully understand your users needs and goals.

MEASURE & VALIDATE

If you want to measure your success or are under regulatory requirements, our validated measurement approaches are designed exactly for you.

DESIGN & ITERATE

Do you want to create a new and innovative service from scratch? Have you already built prototypes and just want to kink out usability flaws? Enter the cycle of ideation, design and testing to iteratively move from your first idea to a test-proven product!

MANAGEMENT & STRATEGY

Lift UX to the next level and systematically integrate it into your development process using our tools and experience.

EXPLORE & UNDERSTAND

It is tempting to make assumptions about your target groups based on your own experience – especially if you do not create a new product from scratch.

If you do not have any or only outdated sources of information about your customer and the environment they are using your product in, doing user research can keep you from developing the next WiFi-enabled toaster that nobody asked for. Truly knowing your users’ needs and workflows is essential for developing successfuly products and services.

DESIGN & ITERATE

Great products or services do not fall from the sky. They are built on the fundamental belief that the designer is not the user and the optimism that the product becomes better with every iteration.

Together with you, we create prototypes and information architectures using a variety of established UX tools.

MEASURE & VALIDATE

Basing on our clients’ needs to measure their success we became real benchmarking experts. We design custom made UX models, run studies and report results right into dedicated online dashboards.

Our experience is based on numerous benchmarking studies as well as dedicated knowledge in industry specific validation types such as driver distraction testing or human factors validation studies.

MANAGEMENT & STRATEGY

If you sometimes think “… maybe we should do a usability test before we launch…” – then this is not your section.

Successful organizations implement UX into their DNA and processes. We consult you in setting up or aligning these processes. We start from where you are at the moment and embed all relevant stakeholders.

If you work in the heavily regulated medical devices market, we support you in establishing processes and procedures that are compliant with demands of regulatory bodies.

WHAT WE LIKE MOST

Combining different research methods in large multi-country studies - we like the complicated stuff

We regularly do usability tests and focus groups. But what we really love are projects that stimulate both sides of our brains and let us leverage from all the methods we used in 20 years and all the international networks we have built in that time…

HOW TO GET IN TOUCH

Enough about us, let's talk about you!

Our preferred contact channels are carrier pigeons and smoke signs. But we believe in listening to client needs, so we have also set up a phone number and an e-mail address!

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