UX Excellence Across Medical, Aircraft, Software, Banking, and Industrial UX
Our office and lab in Hamburg
Hamburg is a major hub for medical technology, aviation, software, banking, and industrial innovation. Our Hamburg office excels in delivering UX solutions tailored to these diverse sectors, ensuring intuitive user experiences while meeting industry standards.
OUR SERVICES IN HAMBURG
We Help You With Your UX Issues, whether in our Lab or Remote
We work for you, wherever you need us. We are experienced and equipped for all variations of remote studies, data transfers and recordings. However, since we love our city, we are also happy to support you with on site research. We have our own Lab at our Hamburg site, which we regulary use for At for testing, including healthcare studies.
Our team in Hamburg is especially specialized in:
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Medical UX: Developing user-friendly interfaces for medical devices and healthcare applications.
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Software UX: Creating seamless digital experiences for both enterprise and consumer software.
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Industrial UX: Optimizing interfaces for complex industrial machinery, logistics systems, and manufacturing processes.
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Banking & Insurance UX: Designing secure and intuitive user experiences for banking platforms, financial services, and fintech solutions.
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Compliance and Usability Testing: Ensuring all designs meet stringent industry standards across healthcare, aviation, banking, and industrial sectors.
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... and many more!
„uintent incorporated its human factors engineering and usability expertise into our project and our drug-device combination product design in a noticeably positive way, so that we ended up with a very good result for our patients. uintent responded very flexibly to input and took it into account in a goal-oriented and effective way when planning the study. The documentation for the HFE study was professional and, in our opinion, fully compliant with regulatory requirements.“
Dr. med. Martin Karjalainen
Human Factors Engineering Specialist,
medac
„I always look back with satisfaction on the collaboration with uintent. We had a successful project in many aspects. The results of the studies we carried out together are a great help in adapting the functions of the products to the actual needs of our customers and putting the users at the center of all activities.”
Andrea Schwendele
Usability Expert,
Dräger medical
Client success stories
We’ve partnered with industry leaders across healthcare, aviation, software, industrial UX, and many more. Our projects have delivered measurable improvements in user satisfaction and productivity.
UX for Good with digital@M: How We Protect Sensitive Topics in UX Research
Industry
Software UX
Method
Usability test, Contextual Inquiries
Duration
7 Days
Background
As part of this year’s “UX for Good” initiative, we collaborated with digital@M on a self-help platform addressing digital violence. The goal of the study was to use usability tests to determine how the platform can support counselors - such as those working in women’s shelters, victim support services, or community outreach - in their daily counseling work. Specifically, the study sought to clarify how counselors use the platform in their day-to-day work, what usability hurdles they encounter, and what content-related and structural requirements they have for such a tool.
A Topic That Requires Particular Care
Digital violence is a highly sensitive topic. The platform itself is deliberately not publicly accessible in order to protect those affected, and this very logic of protection also had to be reflected in our research process. Instead of speaking directly with those affected, we focused on interviews with counselors who are trained to handle these issues and are accustomed to working in safe spaces.
For us as a research team, this meant we had to adapt our usual methods to the sensitivity of the topic. Specifically, this included the following:
Recordings and transcripts contained no identifiable case histories or details about individual clients of the counseling centers; all information was strictly anonymized, and the discussions took place exclusively at the level of counseling practice. Where counselors nevertheless provided examples of typical case scenarios, we deliberately limited our analysis to recurring patterns rather than elaborating on individual examples.
Access to the raw data was strictly limited to the project team.
Even in external communications, such as in this article, we deliberately do not share any details that would allow conclusions to be drawn about individual clients or counseling centers.
We followed these principles not only for compliance reasons, but because they align with the platform’s core philosophy: protection from visibility where visibility can be dangerous.
Approach
We recruited counselors from organizations trained to address digital violence and conducted remote qualitative interviews, each lasting about 45 minutes. We summarized the findings in a report.
Outcome
A central theme that ran through the discussions: The digital world is evolving rapidly. What is considered a typical pattern of digital violence today may be transformed tomorrow by new platforms, apps, or tactics. For counselors, this means a continuous learning process to stay on top of developments. For the platform, this means continuously keeping guides - such as those on removing stalking software or countering image-based violence - up to date, while also ensuring that counselors always have quick and easy access to this information. Through our UX for Good project, we discovered that while the platform already provides a wealth of information, it requires some structural improvements so that counselors don’t have to wade through long texts and can quickly find the information that is truly relevant to a counseling session.
We were also particularly impressed by the role of the counselors themselves in this project: Many volunteer their time to support people in dire situations, and in the process acquire considerable technical know-how to keep pace with the digital dimensions of violence. This combination of personal commitment and high technical competence was one of the most striking observations of the project for us.
Strong Collaboration
We are pleased that this project enabled us to use our UX expertise to contribute to a better understanding of the challenges involved in addressing digital violence. Through usability tests, we were able to identify where the platform actually supports counselors in their daily work and where usability, structure, or discoverability still need improvement. In doing so, we have helped ensure that counseling centers can assist those affected even more effectively in the future.
More about UX for Good:
Digital@M:
With us, Munich is in good hands when it comes to digital matters
Improving Membership UX - A Heuristic Expert Review
Industry
Industry 4.0
Method
Expert review
Duration
2 days
Background
egis-energie is a regional energy cooperative enabling citizens to invest in renewable energy.
To support their mission of growing membership, we conducted a UX expert review of the website, especially of their start page, membership page and declaration of membership, to identify opportunities for improving clarity, guidance, and digital accessibility throughout the user journey.
Approach
1. Heuristic Evaluation
We applied Jakob Nielsen’s 10 Usability Heuristics to assess core UX principles like visibility, consistency, error prevention, and user control.
2. Detailed UX Analysis Across Key Elements
In addition, we evaluated areas such as navigation & structure, mobile optimization and interactive elements
Outcome
The result of our review was a categorized list with detailed UX findings, highlighting concrete usability issues and improvement opportunities. Each identified finding was recorded and documented with its UX category (e.g., navigation, content clarity, visual hierarchy), Reference to Nielsen heuristic (where applicable), and a severity rating
Recommended actions included for example simplifying navigation and menu labels and step-by-step onboarding visuals.
Breaking Time Barriers: How Inclusive UX Supports Neurodiverse Users
Industry
Accessibility
Method
Contextual Inquiries, Usability test
Duration
3 weeks
Background
As part of our annual “UX for Good” initiative, we collaborated with Inclusys on an exciting user research project.
Inclusys is developing an innovative time management tool (smartwatch & tablet app) for people with autism, ADHD, learning disabilities, and other conditions. The goal was to find out how people with cognitive impairments, especially those with limited understanding of time, can be better supported in their daily time structuring,and how caregivers can be assisted in this process through the use of a tablet.
Approach
We conducted the study in Germany with n=4 participants together with their n=5 caregivers. Our methods were adapted to the specific needs of the target group and included:
Pair interviews & exploratory conversations
Classic usability tests & F2F interviews
Tests in the users' familiar environment
Each interview session lasted approximately 2 hours.
Outcome
We found multiple areas for improving the tablet app:
More target group-specific differentiation
Operating logic for caregivers + simplified view for those affected
Expansion of social functions & support for irregular processes
Addressing Usability Challenges in Therapeutic Technology: ichó Therapy Ball
Industry
Healthcare
Method
Contextual Inquiries
Duration
3 weeks
Background
The ichó therapy ball is designed for people with neurological conditions, e.g. dementia. Through interactive games, ichó offers a wide range of therapeutic support. Caregivers can control the games by remote control and patients can actively interact with the ball.
The team wanted to gain insights into the onboarding & setup process of ichó as well as the interaction with the new app to address problems early in the process.
Approach
To observe the setup process and app interaction in real-world we visited intended users at home (private household) or at their workplace (nurses in elderly homes)
Additionally, we conductedn=6 lab-based interviews
Participants were provided with the ichó, incl. Instructionsand asked to setup theball how they would usuallydo it.
Outcome
We found multiple areas for improvement with the instruction material and app interface., e.g.
Instructions should be available in paper and digital format.
The symbols on the remote control were sometimes confusing
A trial period for the ball was found to be extremely helpful
Users should be able create their own game collections
The app should provide clear recommendations on game selection.
OUR COMMITMENT TO QUALITY
Part of our DNA
Best practices and industry standards are part of our DNA. Our research is conducted according to the guidelines found in IEC 62366-1, TR 62366-2, FDA guidance on applying HF/UE to medical device development, AAMI HE75, and other standards wherever appropriate.
We comply to the question catalogue of information security of the German Association of the Automotive Industry (VDA ISA) and have implemented an ISMS to protect the confidentiality, availability and integrity of information. The assessment was conducted by the TISAX® audit provider DEKRA. The result is exclusively retrievable over the ENX portal. (Scope ID: SX7HT0 – Assessment level 3). TISAX® and TISAX® results are not intended for general public. TISAX® is governed by ENX Association.
MEET OUR TEAM IN HAMBURG
'Innovation in the center of global trade'
Our Hamburg team includes industry experts, who bring extensive experience across healthcare, aviation, software, and industrial UX. Their combined insights ensure top-quality results tailored to your specific needs.
Contact our Hamburg team today to discuss how we can support your research endeveors!
LOCAL INSIGHTS AND NEWS
Stay updated on Hamburg’s leadership in healthcare, aviation, banking, and industrial innovation by visiting our blog.
CENTRAL LOCATION OF UINTENT HAMBURG
uintent Hamburg is located in the heart of the city, right between the historic Speicherstadt and the harbor.
Located in the city center at Bei den Mühren 70 - just a 10-minute walk from the City Hall (Rathaus), a 15-minute walk from the Central Station (Hauptbahnhof) and 50 minutes from Hamburg Airport. We are easily accessible for you and your stakeholders, as well as for the participants of your UX / usability test. And - if you're not from Hamburg - this city is considered one of the top cities in the world to visit. As we are very proud of our premises, we have given them their own page on our website:
