TASKFLOW & SERVICE BLUEPRINT

Task flows are conceptual models of interaction paths that a user can follow to reach their goal. They represent workflows that are used by all users in a similar way to complete specific tasks. A commonly used notation for task flows is e. g. BPNM diagrams.

Service blueprinting is a process visualization technique used to describe and optimize a customer ‘s service experience. Blueprinting is a great tool to provide a comprehensive understanding of complex scenarios in which digital touchpoints blend with your services. They help you re-design the complex relations across departments and products to achieve a great user experience.