Background
An aircraft manufacturing plant aimed to digitize its paper-based processes and communication across diverse departments. Our task was to understand workflows, pinpoint pain points and needs, and map tools and key contacts to create a foundation for a unified, digitized system aligned with 'Industry 4.0' standards.
Approach
Our team conducted an in-depth, ethnographic study inside the plant to understand the existing workflows.
We shadowed employees during their daily tasks, attended meetings, and asked contextual questions -also in informal contexts - to gather information for a comprehensive requirements analysis.
Outcome
The insights gathered formed the foundation for a detailed requirements analysis of a digital work tool to ensure that parts manufacturing and communication would be streamlined, reducing the risk of errors, misplaced parts, and inefficiencies. The project laid the groundwork for a digitized system that improved the communication flow between departments, contributing to the plant's overall operational efficiency.
Method
Contextual inquiries, Shadowing, Consulting
Duration
3 weeks
Employee Experience, Industry UX
Ethnography-based Design for Aircraft Manufacturing Plant
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