Background
A large medical device manufacturer with 5 different departments, wanted to streamline its usability processes. Historically, the different departments had been developing their usability processes in silos. There was a need to have one usability process for all departments.
Our task was to help our client build one usability process for all departments, based on the feedback and needs of each department.
Approach
1. Phase: establish what the usability process looked like for each department via stakeholder interviews.
2. Phase: presentation of the findings, and several rounds of iteration workshops to refine the unified process for all departments.
3. Phase: assess whether the proposed approaches would be usable for all departments’ stakeholders, and ultimately the selection of the best approach.
Outcome
1. Phase: establish what the usability process looked like for each department via stakeholder interviews.
2. Phase: presentation of the findings, and several rounds of iteration workshops to refine the unified process for all departments.
3. Phase: assess whether the proposed approaches would be usable for all departments’ stakeholders, and ultimately the selection of the best approach.
Method
Consulting, IDIs, Co-creation workshop
Duration
1.5 years
Healthcare
Unifying HF Usability: Streamlining Processes Across Departments
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