Background
A large medical systems manufacturer with 5 different departments, all following different usability processes, wanted to streamline its usability processes. Historically, the different departments had been developing their usability processes in silos. Our task was to help our client build one usability process for all departments, based on the feedback and needs of each department.
Approach
We interviewed different types of stakeholders (UX/usability engineers, risk managers, developers, managers, etc.) to map out each departments' usability processes.
Afterwards, we facilitated several rounds of iteration workshops with stakeholders to refine early designs of a unified process for all departments and select the best approach.
Outcome
A final common usability process could be established, taking into account the requirements of all departments' stakeholders and the guidelines and regulations (FDA/IEC)
The common usability process was tested successfully during a pilot roject and the client decided to move forward and implement it across all departments.
Method
Consulting, IDIs, Co-creation workshop
Duration
1.5 Years
Healthcare, Employee Experience
Unifying HF Usability: Streamlining Processes Inside Departments
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