Background
A global insurance company sought to streamline their internal UI across all OEs and improve client-facing software solutions.
Our task was to integrate our UX expertise into the client’s team and support their research and design efforts. We aimed to refine internal UX processes, manage global research initiatives, and provide strategic guidance.
Approach
Two senior consultants were embedded within the client’s product team, taking on the roles of UX Lead and Researcher.
We employed a wide range of methods tailored to information needs.
We supported the integration of UX practices and findings into the organization and helped drive key design decisions based on these insights.
Outcome
The research findings were presented and discussed in result workshops, where key design decisions were derived, discussed and prioritized.
Continuous collaboration and integration into the organization's structure ensured that the consultants remained aligned with the company’s goals and internal knowledge throughout.
Method
Co-creation workshop, IDIs, Consulting, Online survey
Duration
3.5 years
Employee Experience, Insurance
Embedded Consulting for Global Insurance UI Streamlining
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