Background
A global insurance company aimed to enhance the internal and client-facing UX for their claims handling process.
Our task was to provide UX expertise and guide the project from its initial exploratory phase through to the final product design.
Approach
We conducted desk research, analyzing state-of-the-art processes across various industries.
We facilitated a UX strategy workshop with key stakeholders to design a claims handling manager.
Different aspects of the designed UI were tested globally with internal employees and external clients, using a variety of research methods.
Outcome
The results from all research phases were presented and discussed with designers, product owners, and business leads.
This comprehensive study enabled informed design decisions, leading to the development of a state-of-the-art claims manager that served the needs of employees (claims handlers), contractors, and clients alike.
Method
Consulting, UX Strategy Workshop, IDIs, Desk research
Duration
3 months
Employee Experience, Insurance
UX Strategy Design for Claim Handling Software
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